Privacy policy

Last Updated: 31 October 2024

At Elite Diam (“we”, “us”, “our”), we understand the importance of privacy, especially when purchasing high-value diamond and fine jewelry products. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with our services (collectively, the “Services”).

By accessing or using our Services, you consent to the practices described in this policy. If you do not agree, please refrain from using our website.

1. Information We Collect

Information You Provide to Us

  • Full name, email address, and phone number
  • Billing and shipping addresses (including international destinations)
  • Order details, invoices, and payment confirmations
  • Identity or verification details required for high-value diamond orders (where applicable)
  • Customer service inquiries and communications

Information Collected Automatically

When you browse our website, we automatically collect technical and usage information such as IP address, browser type, device identifiers, approximate location, and website interaction data through cookies and similar technologies.

Information from Third Parties

We may receive information from trusted third-party partners, including payment processors, international shipping providers, analytics tools, fraud-prevention services, and eCommerce platforms such as Shopify.

2. How We Use Your Information

  • To process, authenticate, and deliver diamond orders worldwide
  • To verify transactions and prevent fraud in high-value purchases
  • To manage payments, refunds, and invoicing
  • To provide customer support and order-related communication
  • To improve website functionality, performance, and security
  • To comply with legal, tax, customs, and regulatory requirements
  • To send promotional communications (only with your consent)

3. Cookies & Tracking Technologies

Elite Diam uses cookies to enhance website security, analyze traffic, and improve user experience. You may manage or disable cookies through your browser settings; however, some website features may not function correctly.

For information about Shopify cookies, please visit: Shopify Cookie Policy

4. Sharing of Personal Information

We may share your personal information strictly on a need-to-know basis with:

  • Payment gateways and financial institutions
  • International shipping, logistics, and customs partners
  • Diamond certification authorities (such as GIA or IGI, when applicable)
  • Technology, analytics, and security service providers
  • Government or regulatory authorities when legally required

Elite Diam does not sell, rent, or trade your personal information.

5. International Data Transfers

As we sell diamonds worldwide, your information may be transferred to and processed in countries outside your place of residence. We ensure that such transfers comply with applicable data protection laws and are protected by appropriate safeguards.

6. Data Security

We implement industry-standard security measures, encryption, and secure payment systems to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

Personal information is retained only for as long as necessary to fulfill business, legal, tax, certification, and regulatory obligations related to diamond sales.

8. Your Privacy Rights

Depending on your country of residence, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications
  • Request a copy of the data we store

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy periodically to reflect legal or operational changes. Any updates will be posted on this page with a revised date.

11. Contact Information

Phone: +91 90233 51659
Email: info@elitediam.com
Registered Address:
611, Silver Trade Center,
Near Oxygen Park, Opp. Utran Power House Road,
Uttran, Surat, Gujarat 394105, India